Classes & Scheduling
Fix a wrong email address on a registration
A mistyped email at checkout is easy to fix — the customer can correct it themselves from their attendee portal with a couple of verification codes, or you can update it directly from Contacts if you're confident about the correction.
Have the customer fix it themselves (recommended)
- Send them to their attendee portal — the link is in every confirmation and reminder email — and have them open the Profile tab.
- They click Change email, then request a verification code, which is sent to the email currently on file.
- After entering that code, they type the corrected email and request a second code — this one sent to the new address, to prove they actually have access to it.
- Entering that second code confirms the change and updates every one of their registrations, past and upcoming, to the corrected email in one step.
- You'll get a notification when this happens, so you can confirm it went through.
Correct it yourself from Contacts
- Open Contacts (in the left sidebar on a computer, or tap More → Contacts on your phone) and click the customer's name to open their profile.
- Edit the Email Address field inline and click away (or press Enter) to save.
- This updates their contact record without any code verification, so use it when you're confident about the correction — for example, they told you the right spelling directly.
Good to know
- The self-serve flow sends its first code to the customer's current email, so they need access to that inbox to start it. If they've lost access entirely, use the Contacts edit instead.
- Self-serve changes are blocked if the new email is already tied to an existing registration under someone else — that's usually a sign the two records should be merged rather than overwritten.
- The Contacts edit is instant and doesn't ask for any verification, so only use it when you're sure the request is legitimate.
- Either way, the corrected email becomes their attendee portal login going forward, and it updates every one of their registrations at once, not just the one they mentioned.
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